Shipping policy

This section explains how orders are processed, prepared, dispatched and delivered. The aim is to provide clear and consistent expectations before an order is placed.

Delivery timeframes begin after dispatch, not at checkout.

Order Processing

  • Orders are processed once payment has been confirmed.
  • Processing time varies depending on the items in your order.
  • Some products may be sourced, packed or prepared after an order is placed.
  • Estimated dispatch timeframes are shown on product pages where applicable.
  • Orders are generally dispatched once all items are ready.

Shipping Rates

  • Free shipping may be available on qualifying orders where applicable.
  • A flat-rate shipping fee applies to orders below the free shipping threshold.
  • Final shipping costs are displayed at checkout before payment.

Dispatch & Delivery

  • Delivery timeframes begin after dispatch.
  • Handling time: typically 2–5 business days before dispatch.
  • Main centres: typically 1–3 business days after dispatch.
  • Regional areas: typically 2–5 business days after dispatch.
  • Remote locations may require additional time.
  • Total estimated delivery time: typically 4–11 business days depending on order composition and location.

Courier Service

  • Orders are shipped using third-party courier services.
  • Tracking details are provided once the order has been dispatched.
  • A valid delivery address and contact number are required.

Delays

  • Delivery timeframes are estimates and not guaranteed.
  • Delays may occur due to courier operations or external factors beyond our control.
  • This may include weather, peak periods or service interruptions.

Order Handling

  • Orders are shipped once all items in the order are ready.
  • If multiple products are ordered, the longest dispatch timeframe may apply.
  • Partial shipments may be used where appropriate.

Customer Responsibility

  • Please ensure delivery details are correct before placing an order.
  • Failed delivery attempts due to incorrect information may result in delays or additional charges.

Business Location

Orders are processed and dispatched from Cape Town, South Africa.