Refund policy

This policy explains how returns, exchanges and refunds are handled. The aim is to provide clear and consistent expectations before an order is placed.

Returns

• Returns are accepted for both defective and non-defective products.
• Items must be unused and in their original condition.
• Returns are only accepted for new items.
• Requests must be submitted within 3 days of delivery.

Exchanges

• Exchanges are accepted for eligible items.
• Items must meet the same return conditions.

Return Method & Fees

• Returns are processed by mail using a courier service.
• A return shipping label is provided as a downloadable document.
• A flat return shipping fee of R99.00 applies.
• No restocking fees are charged.

Refunds

• Refunds are processed once returned items have been received and inspected.
• Approved refunds are issued within 7 business days.
• Refunds are issued to the original payment method where possible.

Conditions

• Items must be returned in their original packaging where applicable.
• Products that have been used, altered or damaged after delivery may not be eligible for return.
• Proof of purchase may be required.

Important Notes

• Return requests submitted after the 3-day window may not be accepted.
• Shipping fees paid on the original order are non-refundable unless required by law.
• Additional courier charges may apply if incorrect delivery details were provided.